Philips India eStore

Terms and Conditions

For our Cancellation, Refund, Returns and Shipment policy, please visit the FAQs page.

Savex Technologies Pvt Ltd (“Savex” / “We” / “Us”), a distributor of Philips India Limited for e-store (“Philips”), provides you (“You” / “Your”) this Philips eStore services subject to the notices, terms, and conditions set forth in this agreement (the "Agreement"). In addition, when you use any Philips eStore service, you may be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they are incorporated into this Agreement by this reference. Savex reserves the right to change the services provided through Philips eStore and/or these terms and conditions at any time. Savex retains the right to deny access to anyone who they have reason to believe has violated any terms of this Agreement. If you are under 18, you may use Philips eStore only with involvement of a parent or guardian. ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT.

The following Terms of Use govern your access and use of this Web Site. Also, specific terms and conditions may apply to specific content, data, materials, or information contained on or available through this Web Site (the "Content") and to specific content, data, materials, or information you may upload, submit and/or publish to the Web Site (“User Content”) or transactions concluded through this Web Site. Such specific terms may be in addition to these Terms of Use or, where and then only to the extent expressly specified, may supersede these Terms of Use.

Disclaimer Of Warranties And Liability

All the materials and products (including but not limited to software) and services, included on or otherwise made available to you through this Philips eStore are provided by Savex “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the foregoing paragraph, Savex does not warrant that:

• This website will be constantly available, or available at all; Savex shall not be liable to you in any way or in relation to the contents of, or use of, or otherwise in connection with, this website. Savex does not warrant that this site; information, content, materials, product (including software) or services included on or otherwise made available to you through this site; their servers; or any electronic communication sent are free of viruses or other harmful components.
• Nothing on this website constitutes, or is meant to constitute, advice of any kind.
• Operation and Use of this site shall be subject to statutory Central and State Laws of India.

While availing any of the payment method/s offered by Philips eStore, Savex is not responsible or takes no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you out of the decline due to:

1. lack of authorization for any transaction/s,
2. or exceeding the preset limit mutually agreed by you and between your "Bank/s",
3. or any payment issues arising out of the transaction,
4. or decline of transaction for any other reason/s.

This Philips eStore and all transactions herein are managed by Savex Technologies Pvt Ltd. Savex shall solely be responsible for fulfillment of all the orders placed through the sPhilips eStore including but not limited to invoicing, receipt of payment and delivery of the products to the customers. In no event shall Philips, its affiliates, directors, officers, agents, consultants or employees (“Representatives”) be liable for any purchases made through the Philips eStore. Customer hereby to the fullest extent permissible waives any and all claims that it may have against Philips and its Representatives arising as a result of or in relation to the Philips eStore or purchases made through the Philips eStore including inter-alia claims relating to payment and delivery of the products.

Your Account

You agree that any use on the Philips eStore is at your own risk and that neither Philips nor Savex are responsible for it. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Products sold on Philips eStore are not for people below aged 18, however any products available for children below age 18, can be bought by adults.

Trademark, Copyright and Restriction

Philips eStore is controlled and operated by Savex. All material and content on Philips eStore, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by Philips.. Material on Philips eStore is solely for your personal, non-commercial use. You are not permitted to make any unauthorized commercial use of this material. Any unauthorized use of this material shall constitute a violation of Copyright, trademark and other proprietary rights and is strictly prohibited.

Credit Card Details

Your providing the credit card details for purchase of the product constitute a valid consent for sharing your credit card details.

Credit card information collected for the purpose of payment of Product(s) purchased at Philips eStore will be stored securely using a 128 bit Secure Socket Layer (“SSL”) technology.

Credit card information will be masked on your account and will not be visible to Philips eStore Customer Service operators.

You agree, understand and confirm that the credit card details provided by you for availing of services on Philips eStore will be correct and accurate and you shall not use the credit card which is un-lawfully owned or possessed by you, thus you must not pay or attempt to pay for Product(s) using fraudulent credit card information. You further agree and undertake to provide the correct and valid credit card details on Philips eStore.

Further the said information will not be utilized and shared by Savex with any third parties unless required for fraud verifications or by law, regulation or court order. Savex shall not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively yours.

Typographical Errors

Order once placed shallnot be cancelled. Savex will not accept any cancellations against orders paid for using online mode of payment (credit/debit card and netbanking).

Savex reserves the right to accept or cancel orders for any reason. The customer agrees not to dispute the decision made by Savex and accept Savex’s decision regarding the cancellation. Savex also reserves the right to cancel your order in case of:

• Problems identified by our credit and fraud avoidance department.
• Inaccuracies or errors in Product or pricing information.
• Limitations on quantities available for purchase.
• Any other reasons beyond reasonable control of Savex.

We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be returned back in your Credit Card Account.

Order Fulfillment

Orders received on PhilipsPhilips eStore will be fulfilled by the distributor of Philips – Savex Technologies Pvt Ltd. The product invoice for the purchase will be issued by Savex after fulfilling the order. All such orders placed on this site will be valid for Philips product warranty in India, as applicable. The orders will be shipped to address entered in the shipping address field at the time of placing the order. Savex will not be responsible for any delay caused out of incorrect shipping address entered at the time of placing the order.

You can place Orders for any of the Products listed in the website. Acceptance of the Order is subject to both payment and stock availability. Savex however reserves its right to refuse to execute any transaction/s with any customer without assigning any reason/s whatsoever.

Product Receipt and Acceptance Confirmation Process

Please ensure that you inspect the shipment as soon as you accept it from the courier. In case of any physical damage to the outer or inner packaging, either refuse to accept delivery or accept delivery only after putting a suitable remark on the proof of delivery receipt document. Savex Computers retains the right to withhold refund/replacement of the damaged product if you fail to put a note about the nature of damage on the courier receipt confirmation slip.
In case of any damage to the actual product, you are required to inform the sPhilips eStore customer care within 24 hours of receipt of the product.

DOA Policy

In case of any product received in a non-functioning state, that is “Dead on Arrival”, the customer is advised to contact the Philips Products helpdesk or any Authorized Service Centre at the following contact details:


Phone: Toll free: 1800 102 2929 (Toll-free)
Paid: 1860 180 1111 (Standard call rate)

Timings:Monday to Saturday 09:00-21:00
Sunday 09:00-18:00

For units installed beyond the municipal limits of the jurisdiction of the company's Authorised Service Centre, it is responsibility of the customer to contact the nearest authorised service centre and bring the unit to the authorised service centre at purchaser's cost and risk.

Customer Communication

Philips eStore will communicate with you about your order and the purchased Product through any of the mode using email, SMS and telephone or all of them or any other mode

Account holders must provide a valid email address and contact telephone and/ or mobile number to Philips eStore for this purpose. Philips eStore will not use your personal information to initiate any promotional phone calls or SMS'es.

Please note Philips Store will not be able to contact the customer on his mobile number in case customer’s mobile number is part of DNC (Do Not Call) list as generated by TRAI (Telecom Regulatory Authority of India). In this case we request customers to call us on our call center number 0-(120)-497-0911

When you use the Site or send emails to Philips eStore, you are communicating with Philips eStore electronically. You consent to receive communications from Philips eStore electronically.

From time to time, Philips eStore will also send you marketing material. If you do not wish to receive such material, you may unsubscribe from our mailing list at any time by using the unsubscribe function in the electronic marketing communication or by contacting Customer Care.

You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Amendment of Terms

Philips is entitled, at its sole discretion or as may be required by law, to amend these Terms & Conditions anytime without any prior intimation to anybody. User shall be responsible for reviewing and becoming familiar with any such modifications/amendments from time to time and shall be bound by such amended T & C from time to time. Use of the services by User following such notification constitutes User's acceptance of the Terms and Conditions herein as modified.

Limitation of Liability

In no event shall Philips and/or Savex their subsidiaries, affiliates, associate companies, accountants, advisors, agents, consultants, contractors, partners and/ or suppliers and their respective officers, agents, directors be liable with respect to the Website, Products and/ or any services hereunder:

• for any amount in the aggregate in excess of the price paid by User; or
• for any indirect, incidental, punitive, or consequential damages of any kind whatsoever including but not limited to loss of use, revenue or profit, good will and/ or other intangible losses arising out of or in any way connected with the use of this Website, Products and/ or the services and/ or the Agreement or with the delay or inability to use this Website, or
• for any information, materials and/ or Products uploaded, posted, emailed, transmitted and/ or obtained through this Website, or
• otherwise arising out of the use of this Website, whether based on contract, tort, negligence, strict liability or
• otherwise, even if Philips, Savex their parent company, subsidiaries, affiliates, associate companies, accountants, advisors, agents, consultants, contractors, partners and/ or suppliers had been advised of the possibility of damages.
• If User is dissatisfied with any portion of the Website available herein or with any of these Terms & Conditions, User's sole and exclusive remedy is to discontinue using the Website.

Personal, Non-Commercial & Non assignable Use

By registering on the Website, User confirms that use of the Website shall be for his/her personal purpose and not for any commercial purpose. User confirms that User's right to access, use, deal with or transact at the Website cannot be assigned to any other person and custody of User Id and Password to access, deal with or transact at the Website shall be sole responsibility of User and User shall be responsible and liable for any misuse of User Id and Password assigned to User by the Company.


User shall at all times fully indemnify and hold harmless Philips, Savex their officers, directors, agents, and employees, associate companies from any and all costs, losses, claims, demands, damages and liabilities ,actions including costs and reasonable attorneys' fees, made by any third party and/or penalty imposed due to and/or arising out of User’s breach of the Terms & Conditions and/or User’s violation of any law, rules or regulations and/or the rights of a third party and/or the infringement by User including, without limitation, copyright and trademark infringement, obscene and/or indecent postings, and on-line defamation, and/or any third party using the User's account, of any intellectual property and/or other right of any person and/or entity.

Governing Law and Jurisdiction

The transactions on this website shall be governed by, construed interpreted, and enforced in accordance with the laws of India. Specific performance and damages any other disputes arising in respect hereto shall be subject to exclusive jurisdiction of the courts of Gurgaon.

Force Majeure

Philips and Savex shall not be liable for any failure and/or delay on their part in performing any of its obligation under this Agreement and/or for any loss, damage, costs, charges and expenses incurred and/or suffered by the User by reason there of if such failure and/or delay shall be result of or arising out of Force Majeure Event set out herein.

Explanation: "Force Majeure Event" means any event due to any cause beyond the reasonable control of Philips and/or Savex , including, without limitation, unavailability of any communication system, sabotage, fire, flood, earthquake , explosion, acts of God, civil commotion, strikes, lockout, and/or industrial action of any kind, breakdown of transportation facilities, riots, insurrection, hostilities whether war be declared or not, acts of government, governmental orders or restrictions breakdown and/or hacking of the Website and/or contents provided for availing the Products and/or services under the Website, such that it is impossible to perform the obligations under the Agreement, or any other cause or circumstances beyond the control of Philips and/or Savex hereto which prevents timely fulfilment of obligation of Philips and/or Savex.


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