How do I check the status of my order?
You can track the status of your order in the My Account section of Philips India
Are products purchased on Philips India eStore covered by warranty?
All Philips products come with a warranty as defined in the International Warranty
All Philips products are serviceable at all Philips Authorized Service Centers in
India, unless specified otherwise.
All products are covered by free insurance coverage against theft and damage during
Do I have to pay any delivery charges?
Delivery charges are applicable for an order value of less than Rs 500. The delivery
charges will be displayed on the Shopping Cart
Do you deliver to all locations in India?
Philips India eStore delivers to most locations within India. However, for logistical
reasons, we are unable to deliver to a few locations right now.
How much time will it take for the delivery of the order?
We make our best efforts to ship each item in your order within 2-3 working days
of the order. However in some cases, we may take longer, up to 7 working days, to
ship the order depending on the availability of the nearest warehouse.
With every order, you will receive an email containing the details of the order
placed by you. Once we ship the item(s), you will receive another email containing
the shipping details.
How will the delivery be done?
Philips India eStore process all deliveries through reputed couriers. Once your
order is shipped you will be provided with an Airway Bill Number and the name of
the courier partner that you can use to track your delivery on the logistic company’s
What happens if I am not available to receive my parcel?
Should you not be present when our courier attempts to deliver your parcel, our
courier partner makes attempts to reach you via a phone call or SMS. Please ensure
that you take calls from our courier partner to facilitate delivery of your package.
A second attempt will automatically be made within 24 hours. After the second attempt,
our courier will hold on to the parcel for 3 days awaiting further instructions
from the recipient before returning the consignment to Philips India eStore.
Once the consignment has been shipped back to us by the courier partner, we will
automatically cancel that order. The payment made by you towards the cancelled order
will be refunded via the original mode of payment.
Are there any conditions on taking Cash –on- Delivery on an order?
Philips India eStore does not offer Cash on Delivery service at this point in time.
What should I do if I have only received a part of my order?
While it is our endeavor to ship all items in your order together; this may not
always be possible due to product characteristics or availability. Please be aware
that your order may be dispatched in separate parcels from different locations and
on different dates.
What should I do if I receive a damaged package?
Please refuse to accept any package that is in a damaged state. All packages are
guaranteed to be in perfect condition when they are dispatched from our Order Processing
Center. Please contact us at firstname.lastname@example.org
What about warranty and hidden costs (sales tax, octroi etc.)?
There are no extra taxes, hidden costs or additional shipping charges. The price
mentioned on the website is the final price. All taxes are included with the listed
Does Philips India eStore deliver internationally?
Philips India eStore doesn't deliver items internationally. You are more than welcome
to make your purchases on our site from anywhere in the world, but you'll have to
ensure the delivery address is within India.
Philips has eStores in various countries as well; you can access them here: http://shop.philips.com/
Should you have any further questions, please reach us at any of the contact points
that are available on the Philips India eStore.