Philips India eStore
  • CANCELLATION & REFUNDOpen or Close

    When can you cancel an order?

    Order once placed shall not be cancelled. Savex will not accept any cancellations against orders paid for using online mode of payment (credit/debit card and netbanking).

    customer agrees not to dispute the decision made by Savex and accept Savex’s decision regarding the cancellation. Savex also reserves the right to cancel your order in case of:

    • Problems identified by our credit and fraud avoidance department.
    • Inaccuracies or errors in Product or pricing information.
    • Limitations on quantities available for purchase.
    • Any other reasons beyond reasonable control of Savex.

    We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be returned back in your Credit Card Account.

    What happens to the order post shipping?

    Once shipped, we will not be able to consider cancellation requests, under any circumstance.

    Should under any reason you would like to cancel an order, contact eStore support and we will try to hold the shipment. However, we cannot guarantee that the cancellation request will be honored.

    What is the refund process post cancellation?

    Refund will be done to the original mode of payment and will typically be completed in 7-15 days from the date of initiation of refund. Cancellations will be done as per our cancellation policy and we will cancel all orders within 7 days of receiving the cancellation request.

  • RETURNSOpen or Close

    How do I get a defective item, ordered on Philips India eStore, replaced?


    Product Damaged in Transit

    In case the product you receive is in damaged condition, please write to us on estore.support@philips.com within 24 hours of the receipt of the product to register your complaint. Our logistic partner will collect the damaged product with all inbox accessory and you will be shipped a new product.

    Product not working

    In case of any product received in a non-functioning state, that is “Dead on Arrival”, the customer is advised to contact the Philips Products helpdesk or any Authorized Service Centre at the following contact details:

    Timings:

    • Monday to Saturday 09:00-21:00
    • Sunday 09:00-18:00

    For units installed beyond the municipal limits of the jurisdiction of the company's Authorised Service Centre, it is responsibility of the customer to contact the nearest authorised service centre and bring the unit to the authorised service centre at purchaser's cost and risk.

    Product Receipt and Acceptance Confirmation Process

    Please ensure that you inspect the shipment as soon as you accept it from the courier. In case of any physical damage to the outer or inner packaging, either refuse to accept delivery or accept delivery only after putting a suitable remark on the proof of delivery receipt document. Savex Computers retains the right to withhold refund/replacement of the damaged product if you fail to put a note about the nature of damage on the courier receipt confirmation slip.

    In case of any damage to the actual product, you are required to inform the Philips eStore customer care within 24 hours of receipt of the product.

    Apart from condition reserved herein above, the following products shall not be eligible for return or replacement under this Replacement Policy, namely:

    1.  Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.

    2.  Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.

    3.  Any product from which the UPC (Universal Product Code) has been removed from its original packaging.

    Note: All products are Insured against theft and damages incurred during transit. If you receive a package that is open or looks to have been tampered with, do not accept it.

  • SHIPMENTOpen or Close

    How do I check the status of my order?


    You can track the status of your order in the My Account section of Philips India eStore.

    Are products purchased on Philips India eStore covered by warranty?

    All Philips products come with a warranty as defined in the International Warranty policy (http://www.support.philips.com/pageitems/master/countries/IN/Warranty/IND_Philips_Warranty_Statement.pdf). All Philips products are serviceable at all Philips Authorized Service Centers in India, unless specified otherwise.

    All products are covered by free insurance coverage against theft and damage during transit.

    Do I have to pay any delivery charges?

    Delivery charges are applicable for an order value of less than Rs 500. The delivery charges will be displayed on the Shopping Cart

    Do you deliver to all locations in India?

    Philips India eStore delivers to most locations within India. However, for logistical reasons, we are unable to deliver to a few locations right now.

    How much time will it take for the delivery of the order?

    We make our best efforts to ship each item in your order within 2-3 working days of the order. However in some cases, we may take longer, up to 7 working days, to ship the order depending on the availability of the nearest warehouse.

    With every order, you will receive an email containing the details of the order placed by you. Once we ship the item(s), you will receive another email containing the shipping details.

    How will the delivery be done?

    Philips India eStore process all deliveries through reputed couriers. Once your order is shipped you will be provided with an Airway Bill Number and the name of the courier partner that you can use to track your delivery on the logistic company’s website.

    What happens if I am not available to receive my parcel?

    Should you not be present when our courier attempts to deliver your parcel, our courier partner makes attempts to reach you via a phone call or SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package. A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to the parcel for 3 days awaiting further instructions from the recipient before returning the consignment to Philips India eStore.

    Once the consignment has been shipped back to us by the courier partner, we will automatically cancel that order. The payment made by you towards the cancelled order will be refunded via the original mode of payment.

    Are there any conditions on taking Cash –on- Delivery on an order?

    Philips India eStore does not offer Cash on Delivery service at this point in time.

    What should I do if I have only received a part of my order?

    While it is our endeavor to ship all items in your order together; this may not always be possible due to product characteristics or availability. Please be aware that your order may be dispatched in separate parcels from different locations and on different dates.

    What should I do if I receive a damaged package?

    Please refuse to accept any package that is in a damaged state. All packages are guaranteed to be in perfect condition when they are dispatched from our Order Processing Center. Please contact us at estore.support@philips.com

    What about warranty and hidden costs (sales tax, octroi etc.)?

    There are no extra taxes, hidden costs or additional shipping charges. The price mentioned on the website is the final price. All taxes are included with the listed product prices.

    Does Philips India eStore deliver internationally?

    Philips India eStore doesn't deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure the delivery address is within India.

    Philips has eStores in various countries as well; you can access them here: http://shop.philips.com/

    Should you have any further questions, please reach us at any of the contact points that are available on the Philips India eStore.

For Support

Free shipping Available

This e-store is serviced by Savex Technologies Pvt Ltd. For more information, please visit Terms and conditions of sale and service link.

The site is best viewed in IE 9 & above, Chrome, Firefox and Safari